iRobo.ServiceNow.Integration.Package
The Activities in ServiceNow Platform developed for iRobo Studio allows the user to work in the background with ServiceNow using a REST API.
Currently the existing activities allows you to perform various operations (GET, ADD, UPDATE or DELETE) on INCIDENTS
To be able to do those operations on ServiceNow, you should understand we need to use the names of fields like those exist in the below table:
|
Field Label |
Field Name |
|
Number |
Number |
|
Opened |
opened_at |
|
Caller |
caller_id |
|
Closed |
closed_at |
|
Urgency |
urgency |
|
State |
state |
|
Short description |
short_description |
|
Comments |
Comments |
|
Assigned To |
assigned_to |
|
Due Date |
due_date |
|
Create Date |
sys_created_on |
If you need more fields you should return to ServiceNow Documentation for the field’s name.
Created with the Personal Edition of HelpNDoc: News and information about help authoring tools and software