iRobo.Activity.Get Incident

Get an Incident Info of ServiceNow


                                                                                                               

Properties

Input

  • URL -  The URL of ServiceNow without HTTP/HTTPS part. (Mandatory)
  • User Name -  ServiceNow login User Name. (Mandatory)
  • Password -  ServiceNow login Password. (Mandatory)
  • Fields -  A list of strings contains the fields you want to get from the Incident table.
  • Query - Query string you can use to filter the data you need.

     Note: 

        -You should use the name of the fields from the previous table or you can leave it empty and it will return all the fields.

        -Query is a string you can use it to filter the data you want to get using SQL commands like. (“number =INC0010041”)

     this will return only the incident with the specified number.

Misc

  • DisplayName - Activity header name.


Output

  • DataTable - Output Variable of DataTable datatype.  


Steps of Using Get Incident Activity

  1. Open iRobo Studio, and then open a new Workflow.
  2. Drag Get Incident Activity to the Sequence.
  3. Enter the URL of the ServiceNow in the URL field in Properties Panel.
  4. Enter your ServiceNow login username in the User Name field in Properties Panel.
  5. Enter your ServiceNow login password in the Password field in Properties Panel.
  6. Enter The name of the Fields in Properties Panel.
  7. Enter the query string you can use to filter the data in the Query field in Properties Panel.
  8. Create a DataTable variable and add it to the Output field.
  9. Drag Message Box Activity to the Sequence, and assign the output variable to it.
  10. Click the Save button from the iRobo Studio Menu to save Workflow.
  11. Click the Play button to start the automated process.

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