iRobo.Activity.Create Incident

Create an Incident Info of ServiceNow


                                                                                                               

Properties

Input

  • URL -  The URL of ServiceNow. (Mandatory)
  • User Name -  ServiceNow login User Name. (Mandatory)
  • Password -  ServiceNow login Password. (Mandatory)
  • Incident -  An object that contains the incident data. (Mandatory)

     Note: 

        -You should create a variable from type (Object) which will contain the data of the incident you want to insert.

        -To add properties you can use the Assign Activity and then assign the data to the variable like this,  (new with {.number="a"}), you can add a comma to separate between different fields

Misc

  • DisplayName - Activity header name.


Output

  • Incident Number - Output Variable of string data type that represents the number of the inserted incident.  


Steps of Using Create Incident Activity

  1. Open iRobo Studio, and then open a new Workflow.
  2. Drag Create Incident Activity to the Sequence.
  3. Enter the URL of the ServiceNow in the URL field in Properties Panel.
  4. Enter your ServiceNow login username in the User Name field in Properties Panel.
  5. Enter your ServiceNow login password in the Password field in Properties Panel.
  6. Enter the Incident object in the Incident field in Properties Panel.
  7. Create an Integer variable and add it to the Incident Number in the Output field.
  8. Drag Message Box Activity to the Sequence, and assign the output variable to it.
  9. Click the Save button from the iRobo Studio Menu to save Workflow.
  10. Click the Play button to start the automated process.

Created with the Personal Edition of HelpNDoc: Free CHM Help documentation generator