iRobo.Activity.Delete Incident

Delete an Incident Info of ServiceNow


                                                                                                               

Properties

Input

  • URL -  The URL of ServiceNow. (Mandatory)
  • User Name -  ServiceNow login User Name. (Mandatory)
  • Password -  ServiceNow login Password. (Mandatory)
  • Incident System ID -  Enter string within " ", that contains the Incident system ID. (Mandatory)

     Note: 

        -You should the Incident System ID not the Incident Number to be able to delete the incident.

Misc

  • DisplayName - Activity header name.


Output

  • Is Updated - Output Variable of Boolean datatype that represents if the incident is deleted successfully or not.  


Steps of Using Delete Incident Activity

  1. Open iRobo Studio, and then open a new Workflow.
  2. Drag Delete Incident Activity to the Sequence.
  3. Enter the URL of the ServiceNow in URL field in Properties Panel.
  4. Enter your ServiceNow login username in the UserName field in Properties Panel.
  5. Enter your ServiceNow login password in the Password field in Properties Panel.
  6. Enter the Incident System ID as string within " " in Properties Panel.
  7. Enter a Boolean variable that will represent the success of the deleted incident in the Output field.
  8. Drag Message Box Activity to the Sequence, and assign the output variable to it.
  9. Click the Save button from the iRobo Studio Menu to save Workflow.
  10. Click the Play button to start the automated process.

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