iRobo.Activity.Update Incident

Update an Incident Info of ServiceNow


                                                                                                               

Properties

Input

  • URL -  The URL of ServiceNow. (Mandatory)
  • User Name -  ServiceNow login User Name. (Mandatory)
  • Password -  ServiceNow login Password. (Mandatory)
  • Update Incident -  An object that contains the updated incident data. (Mandatory)

     Note: 

        -You should create a variable from type (Object) which will contain the data of the incident you want to insert.

        -To add Properties you can use the Assign Activity and then assign the data to the variable like this,  (new with {.number="a"}) , you can add a comma to separate between different fields

Misc

  • DisplayName - Activity header name.
  • Incident Number - Number of the incident you want to update.


Output

  • Is Updated - Output Variable of Boolean datatype that represents if the incident is updated successfully or not.  


Steps of Using Update Incident Activity

  1. Open iRobo Studio, and then open a new Workflow.
  2. Drag Update Incident Activity to the Sequence.
  3. Enter the URL of the ServiceNow in URL field in Properties Panel.
  4. Enter your ServiceNow login username in the UserName field in Properties Panel.
  5. Enter your ServiceNow login password in the Password field in Properties Panel.
  6. Enter the Updated Incident object in Incident field in Properties Panel.
  7. Enter the numbers of the incidents you want to update in the Incident Number in the Misc field.
  8. Enter a Boolean variable that will represent the success of the updated incident in the Output field.
  9. Drag Message Box Activity to the Sequence, and assign the output variable to it.
  10. Click the Save button from the iRobo Studio Menu to save Workflow.
  11. Click the Play button to start the automated process,.

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